📘 Introduction
GNS Hardware Ltd (trading as PergolaAndFence.co.uk, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
This Privacy and Cookie Policy explains:
How we collect, use, and protect your personal data.
Your legal rights regarding your data.
Our use of cookies and tracking technologies.
By using our website or providing personal data, you consent to the practices described in this policy.
🏢 Company Information
Legal Name: GNS Hardware Ltd (registered in England & Wales)
Trading Name: PergolaAndFence.co.uk
Website: www.pergolaandfence.co.uk
Email: info@pergolaandfence.co.uk
Phone: +44 203 9165359
Business Activity: Online sale and supply of composite fencing, pergolas, awnings, and garden furniture.
Data Controller: GNS Hardware Ltd (responsible for your data under UK GDPR).
📄 Information We Collect
Data You Provide
Contact Details: Name, email, phone number, billing/shipping address.
Order Details: Payment information (processed securely via Stripe/PayPal), purchase history.
Communications: Emails, live chat, or phone call records.
Automatically Collected Data
Technical Data: IP address, browser type, device information.
Usage Data: Pages visited, session duration, referral sources (via Google Analytics).
Cookies & Tracking: See Section 12.
⚖️ Legal Basis & How We Use Your Data
We process data based on:
Contractual necessity (order processing, delivery).
Legal obligation (tax, fraud prevention).
Legitimate interest (marketing, website improvements).
Consent (where explicitly given).
Purposes include:
✔ Order fulfilment, payments, and customer support.
✔ Fraud prevention and legal compliance.
✔ Website optimisation and analytics.
✔ Marketing (with opt-out option).
📬 Marketing Communications
You may receive emails if:
You opted in (e.g., newsletter sign-up).
You are an existing customer (under legitimate interest).
Opt-out anytime via:
Unsubscribe link in emails.
Email request to info@pergolaandfence.co.uk
🤝 Data Sharing & Third Parties
We only share data with trusted partners who comply with UK GDPR:
Payment Processors (Stripe, PayPal) – for secure transactions.
Delivery Providers (DPD, DHL) – for order fulfilment.
IT & Hosting Services – for website maintenance.
Marketing Tools (Mailchimp, Google Ads) – with consent.
No sale of data to third parties.
🗃️ Data Retention
Orders & Transactions: 6 years (for legal/tax compliance).
Marketing Data: Until unsubscribed.
Customer Support: 3 years after last interaction.
🛡️ Your Rights Under UK GDPR
You have the right to:
Access, correct, or delete your data.
Object to processing or request data portability.
Withdraw consent (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise rights, contact: info@pergolaandfence.co.uk
🔒 Data Security Measures
We implement:
SSL encryption for data transmission.
Secure payment gateways (PCI DSS compliant).
Firewall & malware protection.
Role-based access controls for staff.
Note: No online method is 100% secure—we cannot guarantee absolute security.
🚫 Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect their data.
🔗 External Links
We are not responsible for the privacy practices of third-party websites linked on our site.