📘 Introduction

These terms and conditions govern your use of our website and any purchases made through www.pergolaandfence.co.uk, operated by GNS Hardware Ltd (“we”, “us”, or “our”).

By placing an order or using our site, you agree to be bound by these Terms. If you do not accept these Terms, please do not proceed with any purchase.

We may update these Terms at any time without prior notice. Continued use of the site after such changes constitutes acceptance of the revised Terms.

🏢 About Us

Company Name: GNS Hardware Ltd

Trading As: PergolaAndFence.co.uk

Registered Office: 103 Wemborough Road, Stanmore, HA7 2ED, United Kingdom

VAT Number: [Insert if applicable]

Email: info@pergolaandfence.co.uk

Phone: +44 203 9165359

Business Activity: Online sale and supply of composite fencing, pergolas, awnings, garden furniture, and related products.

✅ Acceptance of Orders

Order Confirmation

An order is accepted only upon email confirmation or shipment. We may cancel orders due to:

• Product unavailability
• Pricing errors
• Payment verification issues
• Suspicious or fraudulent activity

You will receive an order confirmation email with your order number and estimated delivery dates.

Price Accuracy

We strive for accuracy, but errors may occur. We reserve the right to correct pricing mistakes and will contact you if needed before processing.

Payment Methods

Accepted methods include:

• Stripe
• PayPal
• Credit/Debit Cards
• Klarna (where available)

🚚 Delivery

Delivery Costs

Displayed during checkout. Extra charges may apply for remote/international areas.

Delivery Timeframes

Estimated delivery dates are not guaranteed. Delays may happen due to carriers, weather, or events beyond our control.

Risk and Ownership

• Risk transfers to you upon delivery.
• Ownership transfers upon full payment.

Failed Deliveries

If no one is present, the item may be left in a secure location. You accept all risk once delivered.

Rejected Deliveries

We may charge a 10% restocking fee if you reject delivery.

🔁 Returns & Refunds

Cancellation Before Shipment

You may cancel within 48 hours. All cancellations are subject to approval.

Change of Mind Returns

• Must return within 14 days.
• Product must be unused and in original packaging.
• You must cover return shipping.
• Up to 15% restocking fee may apply.
• Final sale items are non-refundable.

🔒 Restocking fees and return costs will be confirmed by email before refund processing.

Faulty or Misdescribed Products

• We offer repair, replacement, or refund.
• We cover return shipping for valid claims.
• We will respond within 5 working days.

How to Return

Email returns@pergolaandfence.co.uk with your order number and reason. We will provide return instructions.

🖼️ Product Descriptions

Images are for illustration. Colours/designs may vary. We recommend ordering samples before large orders.

© Intellectual Property

All content is owned by GNS Hardware Ltd or its licensors. You may not reproduce or use our content without written consent.

⚠️ Limitation of Liability

We are not liable for indirect, special, or consequential damages resulting from use of our site or products.

🛡️ Indemnification

You agree to indemnify us against all claims resulting from your misuse or breach of these Terms.

📌 Severability

If any part of these Terms is deemed invalid, the remaining terms will still apply.

🔄 Variation of Terms

We may revise these Terms at any time. Continued site use means you accept any updates.

🔀 Assignment

We may assign or subcontract our responsibilities. You must not do so without our written consent.

📃 Entire Agreement

These Terms represent the full agreement between us and you, replacing any prior agreements.

⚖️ Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be resolved in those courts.

📣 Marketing & Communications

We may send marketing if:

• You opted in.
• You are an existing customer (legitimate interest).

Opt out via unsubscribe link or email info@pergolaandfence.co.uk.

🔐 Data Protection

Your data is handled as per our Privacy & Cookie Policy.

💳 Chargebacks

Chargebacks incur a £250 + VAT admin fee to cover investigation costs.

💰 Klarna

We offer Klarna payment options. See Klarna’s website for their User Terms and Privacy Policy.

🌪️ Force Majeure

We are not liable for failures caused by events outside our control including war, pandemics, or natural disasters.

📬 Contact Us

📧 Email: info@pergolaandfence.co.uk

📞 Phone: +44 203 9165359