📎 TERMS & CONDITIONS OF WARRANTY
This warranty applies only to residential installations and only to the original owner at the original property address. It does not cover commercial, industrial, or rental properties.
❌ EXCLUSIONS FROM WARRANTY
We do not cover damage or issues caused by the following:
Improper Installation
- Failure to follow installation instructions
- Incorrect spacing, fasteners, or supports
- Fence height exceeding 203cm (without trellis) or 213cm (with trellis)
Normal Wear and Tear
- Minor scratches, fading, or surface wear from exposure
Physical Damage
- Burns, stains, dents, or improper handling damage
Environmental Conditions
- Weathering, pollution, mildew, or stains
Acts of God
- Floods, lightning, storms, or natural disasters
Soil/Substructure Movement
- Shifting ground or unstable post bases
Unauthorised Repairs
- Alterations made without approval
Non-Registered Purchases
- Claims without proof of purchase
Misuse
- Improper use or violation of building codes
Unpaid Items
- Items bought via chargebacks or fraud
Accessory Failures
- Non-approved third-party accessories
Neglect or Abuse
- Failure to maintain as per care guide
📝 CLAIM PROCEDURE
You must notify us within 5 working days of discovering a defect.
📍 GNS Hardware Ltd, 103 Wemborough Road, Stanmore, HA7 2ED
Your claim must include:
Full name & email linked to order
Proof of purchase
Description of issue
Date & location of installation
Installer name & contact (if applicable)
Clear defect photos and full installation photos
We may request further details or an on-site inspection.
🧑👷️ OUR OBLIGATION IF A CLAIM IS APPROVED
Provide free replacement parts
Refund as per warranty schedule
Labour, transport, and installation not covered
🔧 INSTALLATION GUIDELINES AND LIMITATIONS
Our guides are general and may not cover all cases. Each installer assumes responsibility.
Follow planning and building code requirements
Use PergolaAndFence-approved hardware
Install on level surfaces
Provide proper gapping for expansion
Avoid overloading or stress points
🚫 DISCLAIMER OF IMPLIED WARRANTIES
Except for this express warranty, GNS Hardware Ltd provides no other warranties, including implied warranties of merchantability or fitness for purpose.
We are not liable for incidental/consequential damages (e.g., loss of time or enjoyment).
🧩 SEVERABILITY
If a provision is found invalid or unenforceable, all others remain in effect.